What’s in it for you?

Master the most important skills

Learn the skills experts say you need to master in order to become a great clinician.

Learn any skill in under 5 hours

All our award-winning courses can be completed in less than 5 hours. Most take less than 4!

Save time and money

Learn wherever and whenever you want. Save on expensive courses, travel, and time away from family and friends.

After completing this course, you will be able to

Optimize conditions for effective communication
Determine the best sequence to approach challenging subjects
Save time without compromising on rapport or trust
Respond to emotions with skill
Master the art of effective information delivery
Communicate effectively with patients from diverse backgrounds
Navigate the intricacies of shared decision-making, breaking bad news, and responding to patient complaints

What's inside

Free

Chapter 1

Improving patient communication

This chapter reviews patient communication essentials and prepares you to approach patients of diverse backgrounds, manage difficult conversations, and respond to patients' emotions.

9 lessons

31m 34s

Improving patient communication intro

33s

Reviewing the principles of good patient communication

4m 39s

Preparing for difficult conversations

4m 32s

Incorporating sequencing into communications

5m 12s

Structuring time with patients

3m 17s

Sharing information with patients

4m 31s

Responding to patient emotions

4m 19s

Communicating with patients of diverse backgrounds

4m 31s

Improving patient communication quiz

Quiz

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Chapter 2

Applying communication skills

Breaking bad news is never easy. In this chapter we dive into challenging conversations like promoting shared decision-making and addressing complaints.

6 lessons

18m 6s

Applying communication skills intro

33s

Breaking bad news

5m 37s

Promoting shared decision making

5m 39s

Addressing patient complaints

5m 14s

Applying communication skills quiz

Quiz

Communicating with Patients Mini outro

1m 3s

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Teachers of this course

Hayden Richards, MD MBBS FACEM MPhil

Deputy Director of Emergency Services, University Hospital Geelong, and Senior Lecturer in Communication (simulation and clinical skills), Deakin University, Australia.

Teacher Profile

Medmastery

Nora Drenaline

Professional development

Claim your certificate

All members receive a certificate for completing this course. For Pro members, the certificate comes with 1 CME credits.

CME accredited

All our courses and workshops are fully CME accredited. We provide USA AMA PRA Category 1 Credits™ and European CME credits (ECMEC®s). Pro members can download their CME certificates upon successful completion of activities. Want to transfer these credits to your national system? No problem.

Learn how this works

CME at its best

Award-winning teaching method

Winner of the Comenius EduMedia Medal
For outstanding digital education—Berlin 2013
Highly commended by the British Medical Association
Awarded in the digital category of the BMA Book Awards—London 2017
Winner of the Comenius EduMedia Seal
For outstanding digital education—Berlin 2017
Internationally accredited
CME accredited in the USA and EU with mutual recognition agreements in most other countries.
Trusted institutional partner
Used by residency programs and universities around the world to train their clinicians and students.
Top-rated by our learners
Rated excellent by hundreds of users on Trustpilot, an independent reviewing platform.

What’s in it for you?

Master the most important skills

Learn any skill in under 5 hours

Save time and money

After completing this course, you will be able to

What's inside

Improving patient communication

Applying communication skills

Claim your certificate

CME accredited

Winner of the Comenius EduMedia Medal

Highly commended by the British Medical Association

Winner of the Comenius EduMedia Seal

Internationally accredited

Trusted institutional partner

Top-rated by our learners